Q: I need to email a pass photo and/or birth certificate to the Registrar? What is the email address?
A: David Hazall-Farrell can be emailed at
or through regular mail at 76 Collett Street, North Haven.
Q: I can't remember my password from last year?
A: When you begin registering, the system will ask for your email address and a password. If you leave the password field blank, the system will email you a link to reset your password.
Q: You use PayPal but I don't have a PayPal account?
A: You do not need a PayPal account to pay using a credit card. Once you get to the summary screen and click the "Pay Now with PayPal" button you will be directed to the PayPal website. There you would click on the button to "Pay with Credit Card".
Q: How will this transaction show on my credit card statement?
A: It will show up as "PAYPAL NORTHHAVENS402-935-7733CA". Please make sure whomever reviews your monthly credit card statement is aware of this registration/payment so they do not initiate a credit card disbute. The process to resolve those takes months!
Q: Can I pay by check?
A: Yes, when you get to the payment screen after registering there are instructions with the address where to mail the check.
Q: I thought I completed registration and paid via PayPal but the screen went blank and I did not receive a confirmation email from PayPal?
A: We have found situations where debit cards do not work properly on PayPal. If you do not wish to use a credit card, you can follow the instructions to mail a check. If you were using a credit card and this happened, contact our treasurer at
so she can follow up to let you know if we have received your payment.
Q: What program do I register my child for?
A: Registration programs are based on year of birth. When you click on the "Register Now" button, simply scroll down to the program which corresponds to your childs birth year. Once you log in and your family record comes up, if your child shows as "ineligible" you have gone into the wrong registration program based on their birthdate. See the "NHSC PROGRAM OVERVIEW" tab for descriptions of each program.
Q: I registered my child for soccer and now need to cancel the registration. What should I do?
A: Send an email to
indicating the name of the player, the program you registered for and the amount paid. If you paid by check, a refund check will be mailed to you. If you paid by credit card, a refund to your card will be issued. Please note that if you cancel registration after 8/15/17 a $10 cancellation fee will be deducted from your refund.
Q: I'm not sure what size uniform to order?
A: For age groups that wear t-shirts (Kick Start, Clinic, 2008-09 in-town, 1999-2002), you can go by the normal size t-shirt your child would wear. For kickstart and clinic, you may want to order a little bit bigger so you can get a couple of seasons out of it. the other age groups are required to get new shirts every season so you can order the child's current size. For the dri-fit travel uniform (2003-2007), the uniform will be worn for 2 full years so you may want to order a size larger than current so you can get the most seasons out of it. The 2010-2011 reversible mesh shirts tend to run a small so you may want to order a size larger than your child's current size.
Q: Will there be a walk-in registration date?
A: We are no longer holding a separate walk-in registration session. We will notify members of plans to have anyone that can not access the online registration system to come at the beginning of our January or February Board meeting to complete a manual registration.
Q: I believe I am owed a refund for a uniform/prior cancellation, etc. so I'm not sure whether I should register online since I'd like to apply that credit to the registration fee?
A: You should go through the online registration and payment process to register for the upcoming season and you should contact our club Treasurer (Joe Landino) at
regarding any credit balances or refunds due. We want to handle these items separately.
Q: My child was on the Devo team but there is no registration program for that team?
A: Selection on step-up, devo and comp teams is separate from the registration process. You should go through the online registration process for your child's age to get them registered and pay the registration fee. Our program coordinators and Coaching Directors will review the evaluation results and/or coaches evaluations of all registrants to identify players to be invited to these teams. Anyone selected for these teams, will then receive an email to a separate registration program for their particular team where they will be able to pay the comp fee associated with these teams.
Q: I changed my email account. Do you need to know my new information?
A: YES!! Logging into the system and accessing your family account is based on the email you enter. All the prior history we have loaded will not be found if you enter the system using a new/different email. If you still have access to the old email account - use that to initially enter the system and then update your family information for the new email. If you no longer have access to the old email - contact us at
email@example.com to let us know your new email address. We will update your family account and notify you via the new email once your record is revised and ready to be accessed.
Q: I would like my child to be considered to play in an older age group. What should I do?
A: Register your child in their age appropriate group based on their birth year. During that process, you will be given the contact name and email of the program coordinator. Send your request to that person. They will work with the coaching directors to review prior evaluations and determine whether to approve or deny the request. You will be notified of the decision. If approved, our webmaster will transfer the registrant to the new program and notify you of any changes to the fee or uniform order that need to be completed.
Q: Are there any evaluation sessions to be considered for competitive level teams?
A: Not for the Spring season. Our Directors use coaches evaluations/recommendations and prior June evaluation results to determine invitations to the competitive level teams. If you have not played for the club for the past 2 seasons, please contact Chris Gaetano (boys) at
firstname.lastname@example.org or Kristie Whitcomb (girls) at
to find out options to be considered for a competitive level team.